This section gives you answers to some of the most commonly asked questions. If you are not sure about something please check out here… (1)Credit Card Payment,(2)Holidays and Pre-Packaged Tours,(3) Hotels , (4)Grievances / Complaints

1. Credit Card Payment:

Q. Is my credit card information secure?
We make every effort to keep all your personal information, including your credit card number, secure. sikkimhotravel.com uses the Secured Socket Layer (SSL) technology to allow your credit card number to be transmitted to ccavenue over the Internet, if your browser supports this encryption. As you enter your credit card number, SSL encodes it so it is transmitted. Moreover you are entering all the credit card information directly on the ccavenue.com Site, which is again protected through SSL technology. In order to cross check your order, we ask you to send us the written authorization with complete details to charge your card. Your booking is only confirmed when we receive this authorization.

Q. If I store a credit card number in my profile, will charges be automatically billed to my card?
Please not, as a policy we do not ask you to enter credit card numbers in your profile. We take credit card information only in the case of requested reservations, where status of the bookings cannot be confirmed instantly and the same is on request basis. Your credit card is not charged until reservation is confirmed & we send you the confirmation for the same.

Q.I still don't feel comfortable transmitting my credit card information on the Internet. Are there alternatives for providing my credit card data to sikkimhotravel.com ?
Yes. We would be happy to assist you. You can either mail us your credit card information at e.mail id: booking@sikkimhotravel.com or you can call us to give your card details.

Q. I do not want to pay online. What are the other options available?
You can pay us through the TT transfer. Kindly write to us for details. But in this case, all confirmations would be subject to confirmation & we would provide services only after receiving the confirmation of credit to our account.

Q. Can I use my credit card to make the payment for somebody else’s purchase?
Yes. You can use your card to make the payment for your friends / relatives. In that case, we shall require a “Letter of Authorization” from you, duly filled and signed. The letter will ask for your credit card number, expiry date, and amount to be charged, the name(s) of the person who is availing the service along with the clear photocopy of front and back of the card. The signature of the cardholder must appear on the reverse.

2. Holidays and Pre-Packaged Tours

Q. Do holidays price include airfare?
Most of the holiday packages we feature online, do not include airfare. You can see the section on the itinerary details “ Tour cost includes” of the package and will find either the airfare is included or not or optional. Few packages do have airfares for which the price of the airfare is mentioned in the section “ Tour cost excludes”. Some of them have Airfares optional. With airfare optional packages, you can decide whether you want to purchase a package with or without airfare.

Q. I am not interested in a full package. I want to book only hotels and transportation. Can I book just these?
Yes, you can book just a part of a particular tour. You can book hotel(s) and/or car(s) through the respective sections directly as well on our site also. OR please email us your exact requirements and our travel consultant will send you a breakup of what you have asked for, along with the cost & other details.

Q. How do I check pricing, availability and details of holiday packages?
To check the pricing of holiday packages that can be reserved online, simply browse the holiday section as per your requirement-selecting region, holiday style, dates and destination and click on search. The information displayed will have the names of the packages and the pricing. To view the details, you will have to click on “more info link”. Now you can book the holiday package by clicking on “Book my holiday”. Regarding the availability: once the complete payment is made, we shall confirm the services. Our travel consultant will get back to you with the confirmation in 24 – 48 hours.

Q. Other than the holiday packages mentioned, can you design my itinerary for the destination I plan to visit?
Yes, we do assist in designing the customized itineraries as per the destinations selected by you. Please send us an email at booking@sikkimhotravel.com. Once we receive your request, our travel consultant will revert to you within 24 hours time.

Q. What do you mean by Pre-Packaged Tour?
Pre-packaged tours are the holidays for which we have confirmed reservations in advance. You can book them and get instant confirmation.

4. Hotels

Q. How does a credit card guarantee a hotel reservation?
When you make the payment on our payment gateway, we pass your booking on to the hotel. This ensures that a reservation is held up to the date and time you have specified. If you intend to cancel, you must send us the request in writing.

Q. I have made a hotel reservation but my itinerary does not show a confirmation!
Few hotels, which show the status as “Available” give you the confirmation instantly. There are few hotels, which are on request. Once booked and the payment is made, the reservation is passed on to the hotel. Some hotels take as much as 24 - 48 hours before they provide a confirmation number. In case your credit card with the specified amount is blocked as a guarantee. We debit your card only in the case where booking is confirmed and the confirmation is sent to you by email.

Q. How can I find out more details about the hotel?
Specific hotel information such as property address and phone number, facilities, photos, location, accommodation, dining and other details is available. Please click on the “more info” on the hotel rate page.

Q. How do I "Search for hotels by city"?
Choose a country you desire to visit and the city. Browse for the hotel in that particular city. You may then make a selection by sorting the hotels by clicking on Travel House Specials, Rates, Hotel Name and Category. This way you can fine-tune your search or can simply name the city for which you are searching for hotels.

4. Grievances / Complaints

Q. What should I do if I have any grievance regarding the services?
If you have any grievance in respect of services provided by any of the independent contractor, the complaint must be notified to the company within 7 days of availing the service. The company shall take all reasonable steps to redress the genuine grievance of the customer. All complaints should be addressed to Executive Vice-President (Operations) at booking@sikkimhotravel.com